Terms & Conditions

Purchasing from Jannz Craft Shop gives customers convenient, quick, easy and secure shopping.

Out of Stock Items
All products offered by Jannz Craft Shop are subject to availability.

We may backorder products that are not currently in stock while we await delivery from the factory. In some cases product may have sold out prior to your order being processed and may no longer be available. If for any reason we determine that an item will not be available, we will notify you immediately by email, cancel the item from your order, delete the item from our catalogue, and refund you in full. We will also give you the opportunity to order a replacement product.

Incorrect Orders
If you receive any incorrect items in your order, please verify that they are different than what is displayed on your order confirmation.

If the items that are shipped are different than the items that are included in the order confirmation, we will exchange them and reimburse you for the shipping charges that you incur when you send back the incorrect merchandise. We will ship out the correct replacement items immediately once we receive the original items.

If the items that you receive are the same as the items that are included in the order confirmation, but are different than what you intended to order or they do not fit, we will still exchange them for you, but we will not reimburse you for your shipping charges. We will ship out the correct replacement items immediately once we receive the original items.

Please check in the shopping cart and the order confirmation that you receive by email, that the order includes the items, quantities, colours, sizes or other variations that you intended to order.

If you realize that there is a mistake in your order, please contact us immediately, so that we can stop and correct the order before it is shipped, or take other corrective measures if the order has been shipped already.

Please contact us before returning any product.

Delivery and Returns Policy
If you receive any incorrect items in your order, please refer to the section above incorrect orders.

We endeavor to have your product to you within 14 days of ordering. If you have not received your product within 21 working days please contact us so we can instigate a track and trace for you.

If you are unsatisfied with your product, please contact us immediately to find a suitable resolution. If the product is damaged, not received or incorrect we will refund your purchase price within 14 days of receiving notification. OR We also have the ability to keep your credit on account for you next purchase but this is with your permission only.

Please ensure that the product is still in the original packaging and that the product is in exactly the same condition in which you received it. No customer damaged products will be accepted back for refund or exchange.

In the unlikely event of there being a fault with the product, we will endeavor to send a replacement, or will give you a refund. We also have the ability to keep your credit on account for you next purchase but this is with your permission only.

Return shipping is at the buyer’s expense.

If you have any questions regarding returns, please contact us and we will be more than happy to advise.

Please note that this Return and Exchange policy relates only to purchases made on this website and does not apply to purchases made at other stores or other websites.

Please contact us before returning any product.

Your information:

Using our payment gateway Paypal secures to the best of theirs and our ability to keep your personal information safe.

We do not store your credit card information. We will not give to any other company or person your contact information without your express permission.

By signing up for an account with Jannz Craft Shop you give us permission to store only your contact information, this infact will speed up the ordering process for you on your next visit and assists you in keeping track of your orders.